Occidental At Xcaret Destination, Playa del Carmen ~ Reviews, Room Choices & Prices 2025

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About the Resort

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa del Carmen, Mexico, 77710

Occidental At Xcaret Destination is an all-inclusive resort located in Playa del Carmen, Mexico, adjacent to the famous Xcaret Eco-Archaeological Park. This resort offers a blend of natural beauty and cultural experiences, featuring 765 rooms surrounded by beautiful jungle gardens. Guests are treated to unique services like unlimited access to Xcaret Park and premium amenities in the exclusive Royal Level section. Its location near the Caribbean Sea enhances its appeal as a perfect vacation destination.

Location

Occidental At Xcaret Destination is ideally situated a short distance from Playa del Carmen and approximately 37 miles from Cancun International Airport. The resort is adjacent to Xcaret Park, providing easy access to cultural attractions and activities. Guests can also explore the surrounding area, including cenotes and local markets that showcase the vibrant culture of the Riviera Maya.

Rooms

The resort offers various types of accommodations, including Deluxe and Royal Level rooms, designed for comfort and elegance. Each room includes amenities like air conditioning, a minibar restocked every other day, and a private balcony or terrace. The Royal Level rooms boast additional features such as exclusive concierge service and hydromassage bathtubs, all providing splendid views of the tropical gardens.

Eat & Drink

Occidental At Xcaret Destination features 11 restaurants offering a variety of cuisines including Mexican, Asian, Mediterranean, and international buffet options. Signature dishes range from grilled meats and seafood to vegetarian selections. Guests can indulge in à la carte dining in exclusive venues, alongside a casual fish restaurant with ocean views, ensuring a culinary experience for every palate.

Leisure & Business

The resort offers numerous leisure activities, including seven swimming pools and a spa providing various treatments. Guests may enjoy ecotourism experiences, exploring the nearby Mayan ruins, or taking part in sports like archery and mini-golf. The family-friendly environment also features a Kids Club for children aged 4 to 12.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Deluxe Concierge

Max:

2 persons

32 m²

Bed options:

2 Double beds

Shower

Coffee machine

room details

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Deluxe Room

Max:

2 persons

32 m²

Bed options:

2 Double beds

Shower

Coffee machine

room details

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Royal Level Luxury

Max:

2 persons

40 m²

Bed options:

2 Double beds

Shower

Coffee machine

room details

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Getting around

Explore available ways to reach your dream destination

City Centre

Playa del Carmen 6.2 km

Airports

Aeropuerto de Playa del Carmen (PCM) 7.7 km

Cancun (CUN) 63.5 km

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

Exceptional A La Carte

“The a la carte restaurants were outstanding, offering exquisite dishes that made each dining experience special.” view full review

Beautiful Lagoon

“The lagoon beach was absolutely stunning, providing a serene atmosphere for relaxation and enjoying the natural beauty.” view full review

Stunning Views

“Every angle at the resort offered breathtaking views that were perfect for capturing memorable photos.” view full review

Lovely Rooms

“Our room was thoughtfully designed with modern decor and great amenities, making it a comfortable retreat after a fun day.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Snorkelling
Tennis court
Billiard tables
Darts
Table tennis
Mini golf
Archery

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus

Business

Business centre

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Saltwater pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Full body massage
Pool with view

Room features

Air conditioning
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa del Carmen, Mexico, 77710

Map view

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa del Carmen, Mexico, 77710

City landmarks

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

2.1 km

Amusement Park

Xplor Park

1.4 km

Park

Xenses

1.3 km

Amusement Park

Delphinus Riviera Maya

640 m

Km 285

Emotions Native Park

1.6 km

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

3.4 km

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

3.5 km

Carretera 109

Cenote Calavera

4.2 km

Beach

Playacar Beach

4.1 km

Mall

City Club

4.2 km

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

4.3 km

Mall

Starbucks

4.3 km

Park

Xel-Ha Park

4.4 km

1ra sur y 5ta Avenida Ferry

Casa Tzutuhil

4.9 km

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

4.8 km

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

4.9 km

Zona Arqueologica Playa del Carmen

5.4 km

152 Calle Quinta Avenida

Quinta Avenida

6.5 km

Avenue With 14 Street 5a Downtown

Corazon de Mexico

6.0 km

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

6.0 km

5ta Avenida

Galeria de Arte 5ta Avenida

6.1 km

5th Avenue 4th and 6th Streets

Sun Jaguar

6.2 km

Museum

Museo Frida Kahlo Playa Del Carmen

6.4 km

Museum

3D Museum of Wonders

6.4 km

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

6.4 km

Church

Nuestra Senora del Carmen Catholic Church

6.6 km

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

6.9 km

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

7.0 km

Cave

Rio Secreto

53.4 km

Nearby

Carretera Federal Cancun - Chetumal

Delphinus Xcaret

90 m

Restaurants

Xin Gao

930 m

Carretera Chetumal-Puerto Juarez Km 282 Inside Hotel Xcaret

Reviews and Ratings

Feedback from previous guests about their experience. <br />

64%

liked the resort and would come back

6.4/10

Nice

Rooms

6.1

Location

8.8

Service

6.5

Dining

5.2

Mark

United States, November 2024

5.2/10

I had mixed feelings about my stay at this hotel. The location was fantastic, close to the parks and activities, which was a real plus. However, the rooms were in poor condition, with a smell of mold, leaking toilets, and inadequate communication between the front desk and restaurants. Also, the dining options were limited and not very satisfying. Service was hit or miss, especially with the aggressive timeshare pitches, but some staff members were quite accommodating.

Rooms

5.0

The rooms had a terrible smell of humidity and mold, and I dealt with a leaking toilet and a burnt-out light bulb. It was disappointing, to say the least.

Service

5.0

The service was a bit aggressive when trying to get us to attend a timeshare presentation, and it often felt like we were waiting longer than necessary because other staff members were prioritized first.

Location

9.0

The location of the hotel was perfect, being so close to the parks. It definitely made up for some of the other issues we faced.

Dining

5.0

Dining was pretty disappointing overall. The food was hit or miss, and several restaurants were closed during our stay.

Facilities

5.0

The facilities could use some maintenance, as the pool and beach areas were small and not particularly impressive.

John

United States, October 2024

7.0/10

I had a mixed experience at the hotel. The location was excellent as it was close to the parks, and the rooms were nice and spacious. The service from most staff members was friendly and accommodating, which I appreciated. However, there was quite a bit of noise at night from staff and other activities, and the dining options could definitely use some improvement in variety and quality. Overall, it has potential but isn't without its flaws.

Rooms

7.0

My room was spacious with a king size bed, huge closet storage, and a small table for drinks, which I liked. On the downside, it was really noisy at night due to staff moving carts and a generator running intermittently.

Service

8.0

The service was generally excellent, with friendly and helpful staff, especially when it came to making reservations for dining. However, there was a persistent push towards time-sharing that became a bit tiresome.

Location

9.0

The hotel's location was fantastic, right next to Xcaret park, and the surrounding jungle added a nice touch with vibrant wildlife. It took a bit over 20 minutes to get to the parks, but it was still convenient.

Dining

5.0

Dining was hit or miss. There was only one breakfast place that was too far from my room, and the food quality varied too much. Overall, I felt more variety was definitely needed.

Facilities

6.0

While the facilities were decent, I felt they could use some upgrades to enhance the overall experience.

Jade

United Kingdom, October 2024

5.2/10

I had a tough experience at this hotel. While the location is excellent with easy access to the parks and beautiful surroundings, the rooms were quite disappointing. They were not soundproof and appeared to need a fresh coat of paint. Service was also frustratingly slow and disorganized. On the positive side, the hotel's proximity to attractions was definitely a highlight.

Rooms

5.0

The rooms were not soundproof, and we could hear neighbors talking late into the night. Additionally, they looked like they needed a good paint job and the cleanliness wasn't up to par, including unclean bed sheets.

Service

5.0

Service was pretty bad, very slow and a bit rude. It felt like they were more interested in selling us extra services than providing genuine help.

Location

9.0

The location was excellent as it was close to the parks and surrounded by beautiful nature, creating a calm atmosphere.

Dining

5.0

The dining options were quite bland with limited selections, mostly just repeats of the same carbohydrate-heavy foods every day.

Facilities

5.0

I didn't experience much in terms of facilities due to the overall issues, but the ones I saw didn't impress.

Henry

United States, September 2024

7.4/10

I had a pretty nice stay at the hotel. The rooms were spacious with a king-size bed, which made for a comfortable experience. The location was fantastic as it was just a short walk to Xcaret Mexico, making it easy to explore. The service was friendly, yet sometimes hard to get a hold of. However, the dining options left something to be desired with repetitive food choices. Overall, it was decent value for money, though I wished for better dining experiences.

Rooms

9.0

The rooms were nice and big, featuring huge storage, a king-size bed, and a small table for drinks.

Service

7.0

Service was kind and friendly, not overly pushy like at other resorts, though at times it was a bit tough to get attention.

Location

9.0

The location was perfect for exploring Xcaret Mexico, just a 3-5 minute walk away, plus it was clean and had a beach bar.

Dining

5.0

Dining was okay but the selections were often bland with repetitive foods daily and unappealing desserts.

Facilities

7.0

Facilities were decent, providing the basics without any major highlights.

Clifford

United States, September 2024

6.8/10

I had a mixed experience at this hotel. The location is fantastic, surrounded by nature and close to the beach, providing a calm atmosphere. However, the rooms need some repairs and definitely felt more basic than a five-star hotel, especially for the price. The service was friendly but inconsistent, which could be improved. Overall, it's a decent place to stay if you prioritize location over room quality.

Rooms

5.0

The rooms are quite spacious, but they need some repairs and cleaning as they had chips and felt a bit neglected. Definitely not worth the five-star price tag.

Service

6.0

The staff is super nice, but the service felt inconsistent at times, especially with rules for guests. It could definitely use more uniformity.

Location

9.0

The location is excellent, nestled close to parks and nature which gives a serene vibe. Plus, it’s just a short walk to the beach.

Dining

7.0

The dining options were lovely every morning with a good variety, but I found the desserts to be a bit off-putting.

Facilities

7.0

The facilities are decent but could be improved. The pool area is nice, but I wished there were better amenities overall.

Roy

United Kingdom, September 2024

7.0/10

I had a decent stay at this hotel, which is conveniently located right next to Xcaret Park with private access. The service was warm and welcoming, but the dining options left something to be desired, with food quality being a hit or miss. The facilities are nice, but getting from the room to the dining area felt a bit challenging and could use improvement.

Rooms

8.0

The room I stayed in was nice and comfortable, though there was a brief power outage during my stay.

Service

9.0

The staff was very welcoming and hospitable, always ready to assist.

Location

7.0

The location is excellent for visiting Xcaret Park, making it super convenient, but getting to the dining area was quite difficult.

Dining

5.0

Dining was really hit and miss; I found the food quality lacking at times and felt that more variety would have been appreciated.

Facilities

6.0

The facilities were decent overall, with access to some nice amenities, though navigating the property posed some challenges.

Mark

United Kingdom, September 2024

6.0/10

The hotel has a great location, just a short walk from Xcaret Park, making it perfect for exploration. However, I found the accessibility to the rooms a bit challenging, especially for someone with limited mobility. While the staff was generally friendly, there were moments of rudeness that took away from the overall experience. Dining options were quite limited and could use a major improvement in variety and quality.

Rooms

6.0

The accommodations were very average, and getting to them involved navigating multiple sets of stairs, which was a challenge for me with my leg brace. The balcony was nice though.

Service

5.0

Service was hit or miss; some staff members were incredibly helpful and friendly, while others were rude, especially about dress codes. I felt particularly stressed when they charged us extra than what was quoted.

Location

8.0

The location is excellent if you're planning to visit Xcaret, being just a 3-5 minute walk away. However, getting from the room to the dining area was quite difficult and inconvenient.

Dining

5.0

Dining was a letdown with a very limited selection and repetitiveness in the daily offerings. Many of the dishes were bland and not appealing.

Facilities

7.0

The hotel had decent facilities, but nothing particularly outstanding that stood out during my stay.

Jennifer

United Kingdom, August 2024

6.8/10

Overall, my stay at the hotel had its highs and lows. The rooms were quite average but featured a nice balcony. The service from the staff was friendly and helpful, but at times it felt overly focused on upselling memberships. The location was excellent, close to the beach, though I did find the push from staff to join clubs a bit annoying. Dining was a mixed bag, with some tasty dishes but also some that could really use improvement.

Rooms

6.0

The rooms were okay, very average accommodations, though I did enjoy the nice balcony that was available from early morning until the early evening.

Service

7.0

The service was helpful and friendly, thanks to the hardworking cleaning staff. However, they seemed more focused on selling us a membership than on really addressing our needs.

Location

9.0

The location was perfect, close to the beach and very convenient. Just be cautious of the pushy staff trying to sell you into their VIP club, as it can be a bit overwhelming.

Dining

5.0

Dining was really hit and miss. While some meals were lovely with lovely views of the sea, I found that the quality and variety needed significant improvement.

Facilities

7.0

The facilities were decent, but nothing stood out as exceptional. I appreciated that they were well-maintained, but I was hoping for a bit more variety in amenities.

Charles

United States, August 2024

7.2/10

I had a mixed experience at the hotel. On the plus side, it's perfectly situated next to Xcaret park, making it super convenient for exploring the area. The rooms were decent, but they could really use a deep clean. I also found the service a bit pushy at times, which took away from the relaxing vibe I was hoping for. Overall, it has great potential, but some improvements are definitely needed.

Rooms

6.0

The rooms were okay, but they definitely need a deep clean and better organization. The jacuzzi in my first room didn't even have a number, which was odd. By the third room, things were more manageable.

Service

5.0

The staff tried to sell us various memberships and were a bit serious, and I felt they took their frustrations out on guests, especially families. I wish they would allow guests to relax more without constant interruptions.

Location

9.0

The location is excellent, right next to Xcaret park, which made it really easy for us to access. It definitely felt exclusive in terms of the amenities that were offered.

Dining

7.0

The dining options varied, but while they had fresh seafood like shrimp and salmon, the other choices were less than ideal. I think they could improve the variety.

Facilities

7.0

The facilities were generally good, but there was room for improvement, especially regarding cleanliness.

Stella

United Kingdom, July 2024

7.6/10

The hotel has a fantastic location close to XCaret park, and the service was incredibly kind and thoughtful. The rooms are spacious, but I was disappointed that the elevator was out of order, making it cumbersome to get to my room on the third floor. The dining options were inconsistent with the food quality, which could use more variety. Overall, it's a good value for money, but it has its drawbacks.

Rooms

8.0

The room was nice and big with a king-size bed and a huge closet for storage.

Service

9.0

The service was the kindest I've ever experienced; the staff were all very helpful and accommodating.

Location

10.0

The hotel is in a fantastic spot, very close to XCaret park, making it easy to access fun activities.

Dining

5.0

The dining experience was hit and miss; there was a need for more variety and better quality food.